Frank Nguyen - EPSS - at ASTD

At ThinkWise, we are constantly trying to improve how people use our system in the real world. Some of the hardest aspects of this are how to make sure the right tools and resources are in front of them at the right time. Integrating ThinkWise performance management tools into your workflow is the first part of this. Making sure that users are offered relevant resources from ThinkBox at the right time is the other. This post from Tony Karrer at eLearning Technology offers some important insights into how best to acheive this goal. ThinkWise is exactly this: an Electronic Performance Support System. As such, it is critical for us to consider the way the system is actually used, and provide as many avenues to access resources as possible so that they are in front of the user when they need them the most. We welcome feedback and suggestions on how to make this happen.